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Highlighted Topics

Shipping Policy

Erem® offers free shipping on all orders over $50.

Orders placed before 11:30AM CT will ship the same day, otherwise it will ship the next business day. Orders placed on weekends or holidays will be shipped out on the next business day. Note: Transit times vary by shipping service selected at time of order, holidays and weekends, and unexpected weather delays.

Erem offsets 100% of the carbon emissions from all shipping of our products to / from our customers.

International Shipping

Erem will ship internationally, however we are unable to offer free shipping at this time. Our store will always calculate the most cost effective shipping options for you.

We ask our international customer to also please be aware of their country specific import/duty fees. These fees are the responsibility of the customer.

For any further questions, please don't hesitate to reach out.

Return/Exchanges Policy

Erem® will accept returns of all unworn and unaltered products for up to 30 days for a full refund to your original method of payment, or an exchange in a different size. Your return will not be accepted if they arrive with any signs of outdoor wear.  We understand the rush to get outside, but suggest that you first try on all products inside to ensure they fit before venturing out. If the original method of payment is unavailable, we will issue your refund in the form of store credit. 

Erem will exchange unworn and unaltered products free of charge and with free return shipping within the Contiguous United States. You can even use the original box!

Please note: marketplace items are non-returnable.

Refunds

Once our warehouse has received and processed your return, we will automatically issue a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. 

You will receive an email notification as soon as your refund has been processed. 

A refund may take up to 10 business days.

Order Status

To review the status of your order, please start a chat with our team and enter your email address.

Account

Register today to enjoy fast and easy checkout. An eremlife.com account allows you to store payment methods and addresses, check the status of orders, view your order history, select shopping preferences and save items in your shopping bag for up to 30 days.

Login to change any of your account information including shipping and billing information, your preferred payment method and your preferences regarding receiving eremlife.com emails.

Forgot your Password? No problem. Go to Your Account, there you can view your password hint or have your password emailed to you.

Warranty

Limited Warranty

Erem® wants you to have incredible experiences in our products, and we know that you count on our products to perform.

Erem warrants that new Erem products will be free from defects in materials and workmanship for the life of the product. This warranty does not cover damage or malfunctions caused by normal wear and tear, accidents, modification, improper storage or handling. All warranty items will be evaluated by Erem and decisions will be made at the sole discretion of the Erem warranty department. 

Finally, we are always happy to talk through any questions you may have about your products. Please reach out to us and, if you have them, share pictures of your product as reference so we can better assist you.

Frequently Asked Questions

Where can I try on a pair of Erem® boots?

How quickly will my boots ship?

Orders placed before 11:30AM CT will ship the same day, otherwise it will ship the next business day. Orders placed on weekends or holidays will be shipped out on the next business day. Note: Transit times vary by shipping service selected at time of order, holidays and weekends, and unexpected weather delays.

Are Erem® boots waterproof?

The Erem® Xerocole and Xerocole Expedition boots are water-resistant, but not waterproof. This means you will stay dry in light rain and short stream crossings, but Erem boots are not meant to be submerged and are not made to be waterproof—they are made to be breathable! 

Why are my boots hairy?

Erem uses reverse, full grain leather and the "hair" or nap you are seeing is a natural part of the leather. In an effort to reduce our waste, Erem uses leather with a range of nap in order to reduce our leather waste significantly unlike most leather products. The nap will flatten over time and if you wish you can raise it back up with a brush.

Can I get replacement laces?

Erem boots are made to be durable, so over time they will outlast their original laces. Please reach out to us in the chat or email us at guide@eremlife.comand we will set you up with a new pair of laces to get your back into the desert!

Do Erem® boots require a break-in period?

Erem boots are made with premium, sustainable, full-grain leather. We recommend giving them a few short walks to mold to your feet before you take them on your next epic adventure.

Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is manufactured and sold in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

How do I repair my Erem® boots?

Please reach out to guide@eremlife.comfor assistance in getting your boots repaired. We are happy to help! 

Can I use my custom orthotics with Erem® boots?

Yes, you can use custom orthotics with Erem boots. Simply remove our insole and replace it with yours. 

Are the Men’s and Women’s products the same?

While Erem offers different colors in our Men’s and Women’s collections, the products are unisex except for the sizing. Our Men’s sizes are 2 full sizes greater than our Women’s sizes, so a US Men’s 8 is equivalent to a US Women’s 10. 

Do you offer wide or narrow widths?

Currently, our shoes only come in a standard D width. Feel free to reach out to us in the chat or email us at guide@eremlife.com and if you’d like help with making the right sizing decision.

Does Erem® ship internationally?

Please reach out to us at guide@eremlife.com for international orders. 

How do I unsubscribe from Erem® emails?

At the bottom of each email newsletter you receive from Erem, there is an "Unsubscribe" hyperlink in the fine print. Even if you have unsubscribed from Erem email newsletters, we will still send you emails related to any purchases you make on Eremlife.com

Why is my discount code not working?

There are a variety of reasons such as promotion expiration, product exclusions, and more. Reach out to us in the chat window or at guide@eremlife.com for help. 

The product I want is out of stock. When will it be back in stock?

We want to make sure we get you the gear you want ASAP, so know that we’re already working hard on it. Be sure to sign up for our newsletter to be the first to know it’s back in stock!

Where are the boots made?

Our initial production on the Xerocole boots from Erem was done in Europe due to environmental considerations (the footwear is very innovative and required working with specialty partners currently only found in Europe). Currently most of the handcrafting is done in Portugal with the finishing touches completed in a sister factory in Albania. That said, Erem is actively exploring relationships with US partners for its repair program.