Contact Us & FAQ

Have a Question?

Looking for your order status, need to return an item, or to clue us in on a great desert hike?  Start here and chat with our team.  We’ll get you squared away.

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Frequently Asked Questions

Why are my boots hairy?

Erem uses reverse, full grain leather and the "hair" or nap you are seeing is a natural part of the leather. In an effort to reduce our waste, Erem uses leather with a range of nap in order to reduce our leather waste significantly unlike most leather products. The nap will flatten over time and if you wish you can raise it back up with a brush.

Can I get replacement laces?

Erem boots are made to be durable, so over time they will outlast their original laces. Please reach out to us in the chat or email us at and we will set you up with a new pair of laces to get your back into the desert!

Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is manufactured and sold in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange ( where they can try to match you up with someone to exchange for the correct sizes needed.

How do I repair my Erem boots?

Please reach out to for assistance in getting your boots repaired. We are happy to help! 

Can I use my custom orthotics with Erem boots?

Yes, you can use custom orthotics with Erem boots. Simply remove our insole and replace it with yours. 

Are the Men’s and Women’s products the same?

While Erem offers different colors in our Men’s and Women’s collections, the products are unisex except for the sizing. Our Men’s sizes are 2 full sizes greater than our Women’s sizes, so a US Men’s 8 is equivalent to a US Women’s 10. 

Are Erem boots waterproof?

The Erem Xerocole and Xerocole Expedition boots are water-resistant, but not waterproof. This means you will stay dry in light rain and short stream crossings, but Erem boots are not meant to be submerged and are not made to be waterproof—they are made to be breathable! 

Do you offer wide or narrow widths?

Currently, our shoes only come in a standard D width. Feel free to reach out to us in the chat or email us at and if you’d like help with making the right sizing decision.

Does Erem ship internationally?

Please reach out to us at for international orders. 

How do I unsubscribe from Erem emails?

At the bottom of each email newsletter you receive from Erem, there is an "Unsubscribe" hyperlink in the fine print. Even if you have unsubscribed from Erem email newsletters, we will still send you emails related to any purchases you make on

Why is my discount code not working?

There are a variety of reasons such as promotion expiration, product exclusions, and more. Reach out to us in the chat window or at for help. 

Do Erem boots require a break-in period?

We don’t think so! But we still recommend wearing them out on short excursions for a few days to a week before tackling a major trek as a just-in-case best practice

The product I want is out of stock. When will it be back in stock?

We want to make sure we get you the gear you want ASAP, so know that we’re already working hard on it. Be sure to sign up for our newsletter to be the first to know it’s back in stock!